RETURNS OR EXCHANGES
Thank you for choosing Agirl LLC! We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, we offer a reasonable return and exchange policy. Please read the following terms carefully.
- Return Policy
●Return Period: You have 30 days from the date you received the product to request a return.
●Return Conditions: The product must be unused, unwashed, and retain the original tags and packaging. All returned products must be in saleable condition.
●Non-qualified products: The following products are not eligible for return: discounted products
○Customized products
○Personal hygiene products such as underwear and swimwear - Apply for a Return
If you wish to return an item, please follow the steps below: - Contact Customer Service: Please contact Customer Service by email (stephanielopez@agirlonlineshop.com) or phone (2522543618) and provide your order number and reason for return.
- Obtain Return Authorization: Our team will review your request and provide a Return Authorization (RA) number for eligible returns.
- Return Shipping Costs
●Customer Pays Shipping Costs: The shipping costs of return products are borne by the customer, unless we sent the wrong product or the product is defective.
●Refund of Shipping Costs: We cannot refund the original shipping costs. - Exchange Policy
●Exchange Request: If you wish to exchange an item (such as size or color), please follow the steps above to request a return.
●New Order Price: After receiving the returned item, you can place a new order to get the required items. Please note that exchanges are not automatically processed. - Refund Processing
Once we receive your return and confirm that it meets the return conditions, we will:
●Process your refund within 7-10 business days.
●Refund the refund amount to your original payment method. Please note that the refund processing time may vary depending on your payment institution. - Contact Us
If you have any questions about our return and exchange policies, please feel free to contact:
●Email: stephanielopez@agirlonlineshop.com
●Phone: 2522543618
Thank you for choosing Agirl LLC! We look forward to providing you with a better shopping experience. If you have any questions or need more information, please feel free to contact us.
