HELP CENTER
Welcome to the Agirl LLC Help Center! We are committed to providing you with the best shopping experience possible. Below are some frequently asked questions and their answers. If you don’t find what you need, please feel free to contact our customer service team.

FAQ

1. How do I create an account?
   You can create your account by clicking the “Register” button in the upper right corner of the website. Please fill in the required information and click Submit. You will receive a confirmation email and follow the instructions in the email to complete the account setup.
2. How do I reset my password?
   On the login page, click the “Forgot your password?” link. Enter your registered email address and we will send you a link to reset your password. Please follow the instructions.
3. How do I check the status of my order?
   You can check the status of your order in your account. Once logged in, go to the “My Orders” page and you will see all your orders and their current status. We will also send order confirmations and shipping notifications via email.
4. How do I return an item?
   For more information on returns, please refer to our Return and Exchange Policy. Generally, you need to request a return within 30 days of receiving the item and ensure that the item is unused and in its original packaging. Please contact customer service for a return authorization.
5. Can my order be modified or cancelled?
   Once an order is confirmed, it cannot be modified or cancelled. Please carefully confirm the order details before placing an order.
6. What is the delivery time?
   Depending on your delivery address, the processing time for ordinary orders is 1-3 business days, and the shipping time is usually 2-7 business days. The specific delivery time may be affected by holidays or weather. You can check your estimated delivery time after placing an order.
7. How to use a coupon or discount code?
   On the checkout page, you will see a “Coupon” or “Discount Code” input box. Please enter your code here and the discount will be automatically applied to your order total.
8. How can I contact customer service?
   For further assistance, you can contact the customer service team in the following ways:
   ●Email: stephanielopez@agirlonlineshop.com
   ●Tel: 2522543618
9. Can I change the billing and shipping address?
   Before confirming the order, you can modify the billing and shipping address on the checkout page. Once the order is processed, you will not be able to change the address.
10. How is the website secure?
    We take a variety of security measures to protect your personal information, including the use of SSL encryption technology and secure payment gateways. You can shop with confidence, and your data security is of great importance to us.

If you have additional questions or need more help, please feel free to contact us. Thank you for choosing Agirl LLC, we look forward to providing you with quality products and services!